Customer service

Customer Service

1. Contact Us

We’re here to help! If you have any questions about our products, orders, or services, please get in touch.

2. Order Enquiries

If you have placed an order with us, please have your order number ready when contacting our customer service team.
We will aim to respond to all enquiries within 1–2 business days.

3. Delivery & Tracking

  • UK Mainland Delivery: Usually 2–4 working days.
  • Tracking: Once your order has been dispatched, you will receive an email with tracking details.
  • International Shipping: Available on request. Please contact us for rates and delivery times.

4. Returns & Refunds

We want you to be 100% happy with your purchase.
If you are not satisfied, you can return unopened products within 14 days of delivery for a refund or exchange.
For full details, please see our Returns Policy.

5. Product Quality

We pride ourselves on providing top-quality noodles and related products.
If you ever receive an item that is damaged or faulty, please contact us within 48 hours of receipt so we can resolve the issue quickly.

6. Frequently Asked Questions (FAQ)

You can find answers to common questions about our products, ingredients, and delivery here: FAQ Page

7. Feedback

Your feedback helps us improve!
Please share your thoughts via email or our contact form – we’d love to hear from you.